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Cookie Policy

Cookie Policy

Cookie Policy

Effective Date: 12/08/23

This Cookies Policy explains how Arkestro Inc. (“Arkestro, “we”, “us” or “our”) uses cookies and other similar technologies on its websites that link to this Cookie Policy (the “Websites”), as well as in our emails, and your related choices.

Please refer to our Privacy Policy for more information on our privacy practices.

Managing your preferences.

Before we dive into the details – if you are just looking to manage your preferences on our Websites relating to cookies and similar technologies (including opting-out), you can do so at any time through our Privacy Preference Center below:


If you do not accept our cookies, you may experience some inconvenience in your use of our Websites. For example, we may not be able to recognize your device and you may need to log in every time you visit our Websites.

If you want to find out more about cookies and similar technologies on our Websites and emails, please keep reading.

What types of technologies does Arkestro use?

We may use any or all of the following “technologies” on our Websites and in our emails:

Cookies:

A cookie is a very small text file that may be placed on your browser or in the storage on your device. There are two types: “session cookies” and “persistent cookies”:

  • Session cookies are cookies that disappear from your device or browser when you close your browser.
  • Persistent cookies stay on your device even after you close your browser.

Please note that both Arkestro and third-party service providers may set cookies on our Websites – these ‘third party cookies’ are set by domains other than those we control and may recognise your device across different websites.

Pixel tags:

  • A pixel tag is a single pixel, transparent GIF image with a unique identifier that can recognise certain types of data on your device (similar to how cookies do). They are used to operate and improve the Websites and our email practices, including to help deliver cookies, count visits and understand usage and email campaign effectiveness.
  • For example, we may put pixel tags on emails to understand how you interact with that email – for example, whether you opened the email, whether you forwarded it, whether you clicked on a link in the email that directed you to our Websites etc. – these pixels may collect the time, location and operating system of the device you use to read the email.

Session-replay technologies:

We may use session-replay technologies such as those provided by FullStory that employ software code to record users’ interactions with the Websites in a manner that allows us to watch video replays of those user sessions. The replays include users’ clicks, mobile app touches, mouse movements, scrolls, and keystrokes during those sessions. These replays help us diagnose usability problems and identify areas for improvement. You can learn more about FullStory at https://www.fullstory.com/legal/privacy-policy and you can opt-out of session recording by FullStory at https://www.fullstory.com/optout/.

Chat technologies:

We may use chat technologies, such as those provided by Intercom that employ cookies and software code to operate the chat feature that you can use to communicate with us through the Websites.  Intercom and other third parties may access and use information about webpages visited on our website, your IP address, your general geographic information (e.g., city, state), and other personal information you share through online chats for the purpose described in this Privacy Policy.

Other similar technologies:

We may also use other tracking technologies, such as mobile advertising IDs and tags, HTML5 local storage / local shared objects (which store relevant data locally on your device), for similar purposes as described in this Cookie Policy.

So, when we refer to cookies and “similar technologies” in this Cookie Policy, such reference includes reference to the pixel tags discussed above, HTML5 local storage / local shared objects and other equivalent tracking technologies.

For what reasons do we use cookies and similar technologies?

The purposes for which we use technologies may fall into one of the following categories:

  • [Strictly necessary technologies: these technologies are essential in order to enable our Websites to provide the function you have requested, such as by helping to ensure that the content of a page loads quickly and effectively.]
  • [Functionality technologies: these technologies allow us to provide enhanced personalization and functionality, such as tailoring content to you, remembering your choices and preferences on the Websites (e.g. language, text size, etc.) or remembering search parameters.]
  • [Analytics technologies: these technologies collect information on how users interact with our Websites and enable us to improve how it operates and our business more widely. [In particular, for more details about how Google uses data in the context of Google Analytics, please see here: google.com/policies/privacy/partners/]
  • [Targeting technologies: these technologies collect information about your browsing habits in order to provide advertising which is more relevant to you and your interests – for example, they remember the websites you have visited and share that information with other parties such as advertising technology service providers.]

A full list of the technologies we use can be found in the section titled: Details of Cookies and Similar Technologies.

How can you manage your consent?

You can control or limit how cookies and similar technologies are used by taking the following steps:

  • Managing your preferences on our Websites (including by opting-out) at any time by using our Privacy Preference Center below:


  • Pixel tags in emails can typically be blocked by default by configuring your preferences in your email client to block external images or setting it to show “plain text only” emails.

If You’d like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

For any other web browser, please visit your web browser’s official web pages.

For more information about cookies, including about the cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org. Also, to learn more about targeting and advertising cookies and your choices more widely, you can go to the Network Advertising Initiative, the Digital Advertising Alliance’s Consumer Choice, or if you are in Europe, Your Online Choices.

Finally, if you do not accept certain non-essential cookies and similar technologies, you may experience some inconvenience in your use of our Websites. For example, we may not be able to recognize your device and you may need to log in every time you visit our Websites.

Details of Cookies and Similar Technologies.

Changes to this Cookie Policy.

Information about the cookies and similar technologies we use may be updated from time to time, so please check this Cookie Policy on a regular basis for any changes.

Contact Us

If you have any questions about this Cookies Policy, You can contact us:
By email: legal@arkestro.com