Procurement Transformation Change Management: The 6-Phase Framework That Ensures Adoption
Explore a six-phase procurement change management framework that helps teams build user adoption and sustain procurement transformation.
To be successful, start with the category where your data is in good shape, your business needs are most pressing, and results are achievable in a reasonable timeframe. If you're not sure where that is yet, Arkestro can help. Schedule a strategy consultation today and discover where predictive procurement can move the needle fastest for your business.
For procurement teams, there’s never been more pressure to deliver cost savings. According to The Hackett Group, cost reduction is one of the top priorities influencing the 2026 procurement world, and leadership is expecting results.
That makes an already-pressing question more consequential than ever: where do you focus first? Direct or indirect spend?
Direct spend is higher stakes, with every optimized dollar flowing straight to your cost of goods sold. Meanwhile, indirect spend covers more ground but is harder to manage. Though it offers real savings opportunities, it’s often buried under fragmented data and decentralized purchasing.
If you try to tackle both at once, you may see slow progress that’s hard to justify internally. To build momentum fast, you’ll need to make a clear, data-driven decision about where to start. This guide helps you make the right call based on your unique business priorities.

To make a smart choice about where to start, you first need a clear picture of what you’re working with. Once you’re clear on what these two categories actually mean, your prioritization decision becomes a lot easier.
Direct spend is everything your organization buys that goes into the product or service you sell, from raw materials and components to packaging and manufacturing inputs. If it’s related to your final product, it falls into this category.
If you’re an auto manufacturer, your direct spend is steel and semiconductors. If you’re a food and beverage company, it’s ingredients and bottles. This category is usually higher volume, easily managed, and closely related to your cost of goods sold.
Indirect spend is everything else related to your business’s expenses—the things that keep your business running, but aren’t part of your product. It could include IT services, office supplies, marketing agencies, and more.
Indirect spend tends to be more scattered across departments. Rather than sitting neatly within procurement, it’s owned by more people across the organization, making it harder to track consistently.
Direct and indirect spend don’t have much in common when it comes to business operations. Direct spend typically comes with cleaner data, clearer supplier relationships, and a more direct line to margin impact. Meanwhile, indirect spend is often fragmented, inconsistently categorized, and spread across the business.
This distinction changes everything about your data, savings potential, and ROI timeline. For example, when you optimize a direct spend category like raw materials, you’re usually working with structured data and defined supplier contracts. Importantly, you can more easily tie savings directly to margin impact.
When you go after something like facilities management or professional services, you’ll need to sort out where the spend is hiding before the analysis can even begin.
In both cases, there’s real opportunity, but the path getting there looks completely different.

Now for the real question: which one should your team start with? Before you commit to a spend prioritization strategy, here are four practical considerations worth digging into.
Start by following the money. Which category represents your largest spend volume? Where would small cost savings be the most meaningful? Don’t focus on the biggest number. Just make sure your early efforts justify the investment and make stakeholders take notice.
Not all spend sits equally close to your bottom line. With direct spend, savings tend to show up in your margins quickly and clearly. Indirect savings are real too, but they can be harder to measure and slower to show meaningful results. So if margins are an immediate concern, consider starting with direct spend.
Some procurement spend categories are organized and easy to analyze. Others are a tangled mess of vendors, departments, and inconsistent records. The messier the category, the longer it takes before you can do anything useful with it. That doesn’t mean you should avoid it forever, but do factor it into your timing.
If your team needs to demonstrate value within a set timeframe, pick a starting point where results are actually achievable in that window. If your stakeholders expect results quickly, don’t start with something that’ll take 18 months to show ROI.
Sometimes the case for starting with direct spend is clear. If your organization is dealing with any of these factors, direct spend optimization probably shouldn’t wait.
Indirect spend management rarely gets enough attention in most organizations. That means the savings are often there for the taking, waiting to be found. If any of these sound familiar, this is a great place to start.
At the end of the day, you don’t need to choose between direct vs. indirect spend forever. You just need to figure out where to start.
To be successful, start with the category where your data is in good shape, your business needs are most pressing, and results are achievable in a reasonable timeframe.
If you’re not sure where that is yet, Arkestro can help. Schedule a strategy consultation today and discover where predictive procurement can move the needle fastest for your business.
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